Delivery information

Booking Deliveries:

Rattanfurniturefairy.co.uk provide a fast, efficient and friendly service for booking in deliveries.

We always do our best to meet customer expectations.

Our customers are invited to book online via a link provided in the mail following their buying.

  • Where online Booking has not taken place within 24 hours of notification, the customer is contacted by telephone by our contact centre to book a date for the delivery.
  • The customer is offered a first delivery date within 7 days of receipt of goods, though a later delivery may be chosen should the first date prove inconvenient.
  • A text message confirming the customer’s delivery date is sent immediately after booking has taken place.

 

Two-hour delivery time slot:

The day prior to the delivery taking place, the customer will receive a text message with a unique,

Two-hour delivery time slot.

Telephone call 30 min prior to arrival:

On the day of delivery, our delivery technicians will contact you by telephone 30 minutes before their estimated arrival time.

Where unavoidable delays occur, the customers will be informed immediately by the delivery team and a revised, estimated time of arrival given.

Our customer service department-operating hours:

Our customer service department operated between 7am and 7pm, Monday to Friday.

Furniture assembly and removal of packaging

Our Highly trained delivery technicians provide a white glove furniture delivery service, which consist of delivery to the customer’s room of choice.

Furniture disposal:

For an additional charge, We will dispose of the customer’ existing furniture.
For further details on charges and how to pay , please contact us.
Zero landfill recycling policy, whereby all furniture for disposal and waste packaging is recycled in line with the packaging and packaging waste directive 92/62/EC

Delivery paperwork:

Delivery technicians are provided with a proof of delivery note(POD)

In duplicate for each delivery to be carried out, which is signed by the customer to reflect the delivery outcome.

Issue resolution:

We are justifiably proud of their quick and efficient resolution of issues.

Where issues do occur, expert advice and guidance is provided by our traffic department while the delivery team is still at the customer’s residence, thereby allowing both the customer and the retailer to be kept fully informed of developments.

Customer survey text:

Once the delivery has been completed, the customer will receive a customer survey text, which asks them to rate their delivery experience.

Important:

where goods are booked for delivery but on arrival no one is at the property, a false call charge would apply. At our convenience the customer could be charged at the second attempt*.

This amount is payable by cheque or COD (cash on delivery).

BFG rattan furniture limted/rattanfurniturefairy.co.uk
Email address:delivery@rattanfurniturefairy.co.uk
Address: SG house, 6 St cross street, Winchester, SO23 9HX