Help page


How can i track my order?

Your order can be tracked from the website by your account number

Can you tell the availability of the particular item?

Our website is updated every day to reflect our current stock situation , otherwise you can speak to our sales team advisors, by dialing 0238 097 0298 or by email : , and they will be able to confirm the availability of all items.

I would like to change my order: 

If you would like to change your order please put the changes in writting so you have your authorisation to make the changes to and we will contact you to confirm the changes have been made.

Please note that all changes must be made before being dispatched. When the price is lower than the previous choice some charges can apply.


Do i have to pay for my item before it is delivered ?

We always need to take the full payment from our customers before we dispatch any orders.

If i order today, when will i receive my item?

If your order today, you will be called by the delivery service to schedule the delivery date and time slot.


I would like to cancel my order:

Please put the cancellation in writting along with the reason to

We will cancel the order and refund the amount debited on your account. refunds may takes few days depending on your bank procedures.

Please note that your cancellation has to be confirmed by our quality service department.

If your order has been dispatched  then you will be charged a return cost which will be advised to you by the customer service.


What is the best way to communicate with Rattan Furniture Fairy?

You can use our chat  on the website to chat direct from 9am to 9pm

You can write an email to (24/48H max)

You can call our telephone lines to talk with an advisor : 0238 097 0298


Does the Rattan Garden Furniture comply with British standards and regulations?

All the the rattan furniture fairy outdoor furniture sets and accessories comply with the latest British and European Standards.

All the glass on your products is Bitish safety standard tempered safety glass, and all our cushion fabrics and fillings comply with UKFR regulations.


i have an area of space i am working with , how do i determine which range is most suitable?

Each range details the dimensions along with each foot print , the footprint is the total od space required for each piece of furniture.


There are cushions missing for my set?

Some cushions are packed underneath the footstools , Sofa , chairs , lifted upside down and you will find them pushed under the seat of the products.


The fixture and fittings are missing for my table where can i find them?

the fixtures and fittings are taped to the table top or cardboard packaging material.


Rattan Furniture Warranty:

Here at rattan furniture fairywe we stand by our products and offer you a 5 year guarantee that covers any structural rusting of the frame.

-Parasols comes with a one year warranty

-glass comes with a one year guarantee

 All warranty claims need to be put in writting to with your order number and also images of the issues.One of our quality control team will them access your warranty and claim and advise the next steps. Prior to the dispatch of any goods going overseas we check and photograph all products to ensure there are no issues with any of the goods.

We do not cover general wear and tear or damaged caused by negligence and/or improper use/or inclement weather.

Damage that occurs as a result of repairs or alterations made without our approval.

*we ship orders outside the UK on request.

The Rattan Furniture Fairy Team.