Terms & conditions

BACKGROUND:

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, rattanfurniturefairy.co.uk. Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms and Conditions when ordering Goods. If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through Our Site. These Terms and Conditions, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Contract” means a contract for the purchase and sale of Goods, as explained in Clause 8;
“Goods” means the goods sold by Us through Our Site;
[“Goodwill Guarantee” means the goodwill guarantee offered by BFG RATTAN FURNITURE, a limited company registered in England under 10776730, whose registered address is SG house 6 St cross road, Winchester, SO 23 9HX United Kingdom, and whose main trading address is SG house, 6 St cross road, Winchester, SO 23 9HX, which exists to enhance the legal rights of Our customers in the United Kingdom to change their mind and return Goods to Us;
“Order” means your order for Goods;
“Order Confirmation” means our acceptance and confirmation of your Order;
“Order Number” means the reference number for your Order;
“We/Us/Our” means BFG RATTAN Furniture, a company registered in England under 10576730, whose registered address is SG house, 6 St cross road, Winchester, SO 23 9HX,

2. Information About Us
2.1 Our Site, rattanfurniturefairy.co.uk, is owned and operated by BFG rattan furniture, a limited company registered in England under 10576730, whose registered address is SG house, 6 St cross road, Winchester, SO23 9HX and whose main trading address is same as above.

3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
3.4 Use of Our Site is subject to our Website Terms of Use.Please ensure that you have read them carefully and that you understand them.

4. Age Restrictions
4.1 Consumers may only purchase Goods through Our Site if they are at least 18 years of age.
4.2 None of the Goods on Our Site may be purchased by anyone under 18 years of age

5. Business Customers
These Terms and Conditions do not apply to customers purchasing Goods in the course of business. If you are a business customer, please consult our Business Terms of Sale.

6. International Customers
Please note that We only sell to customers in the United Kingdom. We do not accept orders from, or deliver to, customers outside the United Kingdom.

7. Goods, Pricing and Availability
7.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
7.1.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
7.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary from time to time; and depends on your device resolutions and browsers.
7.1.3 Due to the nature of the Goods sold through Our Site, there may be u a variance in the size, capacity, dimensions, measurements, weight, of those Goods between the actual Goods and the description.
7.1.4 We cannot guarantee that the product colours will be of an exact likeness as described and displayed on the website.
7.1.5 We do not accept any liability for any errors and/or omissions in the presentation of the items and products at any time. we will do our best to correct them as fast as possible.
7.1.6
7.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
7.3 Where appropriate, you may be required to select the required size, model, colour, number, of the Goods that you are purchasing.
7.4 We cannot guarantee that Goods will always be available. Stock indications are always indicative.
7.5 Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
7.6 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every week. Changes in price will not affect any order that you have already placed (please note sub-Clause 7.9 regarding VAT, however).
7.7 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, we will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, we will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 48 hours, we will treat your Order as cancelled and notify you of this in writing.
7.8 In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
7.9 All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
7.10 Delivery charges are included in the price of Goods displayed on Our Site. For more information on delivery charges, please refer to Free delivery above 50£. Delivery options and related charges will be presented to you as part of the order process.

8. Orders – How Contracts Are Formed
8.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
8.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, we will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
8.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
8.4 Order Confirmations shall contain the following information:
8.4.1 Your Order Number;
8.4.2 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
8.4.3 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
8.4.4 Estimated delivery date(s) and time(s);
8.4.5 Contact number and mail for the delivery.
8.5 We will also include a paper copy of the Order Confirmation with your Goods.
8.6 In the unlikely event that We do not accept or cannot fulfil your Order for any reason, we will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 30 days.
8.7 Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods or by cheque at our convenience.

9. Payment
9.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.
9.2 We accept the following methods of payment on Our Site:
9.2.1 Credit card
9.2.2 Paypal
9.2.3 Debit card
9.2.4JCB; Maestro

All card payment are subject to your card issuer.
The payment must be in full and in sterling £.
The payment must be paid in full and in advance 48 hours before the delivery.
We reserve the right to ask you two different proof of ID (original copies only)

 

10. Delivery, Risk and Ownership
10.1 All Goods purchased through Our Site will normally be delivered within 15 calendar days or (45 days for pre-order) after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).
10.2 If We are unable to deliver the Goods on the delivery date, the following will apply:
10.2.1 If no one is available at your delivery address to receive the Goods (false call: you are not at home despite the booking for the delivery, in this case we charge the second delivery 60£) and or left in a safe place nominated by you at your own risk, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;
10.2.2 If you do not collect the Goods or rearrange delivery within 48 hours, We will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection we will store the goods within 7 days max and charge 5£/day for the storage, and finally if we don’t have any answer, We will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Goods (65£)
10.3 In the unlikely event that We fail to deliver the Goods within 45 calendar days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 10.1), if any of the following apply you may treat the Contract as being at an end immediately:
10.3.1 We have refused to deliver your Goods; or
10.3.2 In light of all relevant circumstances, delivery within that time period was essential; or
10.3.3 You told Us when ordering the Goods that delivery within that time period was essential.
10.4 If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date (not week-ends). If We fail to meet the new deadline, you may then treat the Contract as being at an end.
10.5 Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
10.6 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
10.7 Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods or by cheque.
10.8 We will not deliver the goods if access is denied or it is not safely possible.
10.9 Where an abortive delivery result from circumstances which are out of our control we will charge you the goods (65£).
10.10 Please check the goods upon receiving it and if you are satisfied please state it on the delivery form.
10.11 We subsidise your delivery fees, therefore, if you want to return the goods, we reserve the right to refund less than the original price.
10.12 Our liability is limited to the repair, replacement or refund of the goods.
10.13 To prevent any fraud and protect our customers we reserve the right to ask you for proof of ID and credit card copy on all purchases.
10.14 In the case where the address and billing address is different, or do not enable us to carry out necessary security checks, you must provide two proofs of addresses, which would come from electricity, gas, council tax…please note that we can accept only originals.

11. Faulty, Damaged or Incorrect Goods
11.1 By law, we must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at SG house, 6 St cross road, Winchester, 9HX, Hampshire, as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:
11.1.1 Beginning on the day that you receive the Goods (and ownership of them) you have a 7calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
11.1.2 If you do not wish to reject the Goods, or if the 7 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 7calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
11.1.3 If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price decide by us, or to reject them in exchange for a refund.
Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 7calendar day cooling-off period. Please refer to Clause 12 for more details.
11.2 To return Goods to Us for any reason under this Clause 11, please visit the website or contact Us at the address above, to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.

11.3 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 30 calendar days of the day on which We agree that you are entitled to the refund.
11.4 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.
11.5 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods or by cheque.
11.6 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

12. Cancelling and Returning Goods if You Change Your Mind
12.1 You can return the products damaged or unwanted after our agreement.
12.2 You can cancel the goods within 7 days of delivery in case of faulty goods. In this case you can exchange or cancel and refund your order
12.3 We need 7 working Days to collect the goods
12.4 If you change your mind, you have seven days following the delivery to cancel your order, due to distance selling regulations.
12.5 Nevertheless the client will have to store the goods and return them in the original conditions in order to be resold to another customer.it is the customer responsibility to return the goods in pristine condition.
Please note that once the good have been dispatched and booked in the order cannot be cancelled.

 

12.6 If for any reasons the customer refuses or is not at home to sign the delivery form, he would have to bear the cost of any other delivery attempts until the delivery is completed. The cost bear by the customer in this case is between 50-120£
12.7 If you decide to return a product to us we won’t be liable for any loss, damage during the transit. In this case we would charge you the full amount of the product.
It is your responsability to choose an appropriate two-man delivery company to return the goods. if you want us to collect the goods, we will charge 65£

12.8 If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period. You may do so in any way you wish, with the Order post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:
12.9.1Email: delivery@rattanfurniture.co.uk
12.8.1 Post: SG HOUSE 6 St cross street, Winchester, SO23 9HX;
In each case, providing Us with your name, address, email address, telephone number, and Order Number.
12.9 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
12.10 Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
12.10.1 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
12.10.2 If the Goods have been personalised or custom-made for you.
12.10.3 If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
12.11 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 12.
12.12 You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.
12.13 You may return Goods to Us in person during Our business hours of 9am-5pm or you may return the goods by another suitable delivery service of your choice to Our returns address. Please contact Us at SG house 6 St cross road, Winchester, 9HX, Hampshire delivery@rattanfurniture.co.uk to arrange for a collection and return. Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you Refunds under this Clause 12(50-120£+ chargeback (charge from our merchant account provider) to you within 14 calendar days of the following:
12.13.1 The day on which We receive the Goods back; or
12.13.2 The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
12.13.3 If We are collecting the Goods under sub-Clause 12.7, the day on which you inform Us that you wish to cancel the Contract; or
12.13.4 If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
12.14 Refunds under this Clause 12 may be subject to deductions in the following circumstances:
12.14.1 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before we have received the Goods and have had a chance to inspect them, we may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
12.15 In the event that you choose to have your goods delivered to your own 3rd party carrier we will not accept any responsibility or liability for any damage, and we will sign the delivery form at your own risk
12.16 Please note that above 2.1 cube meter the goods must be return by a 2man delivery company.
12.17 In this particular case we don’t reimburse the delivery charge.

13. Our Liability to Consumers
13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
13.2 We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
13.3 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
13.4 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), strikes, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
14.2 If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
14.2.1 We will inform you as soon as is reasonably possible;
14.2.2 We will take all reasonable steps to minimise the delay;
14.2.3 To the extent that we cannot minimise the delay, our affected obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
14.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
14.2.5 If the event outside of Our control continues for more than 15 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 15 days of the date on which the Contract is cancelled;
If an event outside of Our control occurs and continues for more than and you wish to cancel the Contract as a result, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 15 days of the date on which the Contract is cancelled.

15. Communication and Contact Details
15.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 0238 097 0298, by email at enquiry@rattanfurniturefairy.co.uk , or by post at SG house, 6 St cross road, Winchester, SO23 9HX,Hampshire.
15.2 For matters relating the Goods or your Order, please contact Us by telephone at 0238 097 0298, by email at sales@rattanfurniturefairy.co.uk , or by post at SG house, 6 St cross road, Winchester, 9HX, Hampshire.
15.3 For matters relating to cancellations, please contact Us by telephone at , by email at delivery@rattanfurniturefairy.co.uk ,by post at SG house, 6 St cross road, Winchester, SO 23 9HX or refer to the relevant Clauses above.

16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
16.2 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
16.2.1 In writing, addressed to BFG Rattan furniture, SG HOUSE, 6 St cross road, Winchester, SO 23 9HX.
16.2.2 By email, at customersupport@furniturefairy.co.uk

16.2.3 By contacting Us by telephone on and choosing option when prompted.

17. How We Use Your Personal Information (Data Protection)
17.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
17.2 We may use your personal information to:
17.2.1 Provide Our Goods and services to you;
17.2.2 Process your Order (including payment) for the Goods; and
17.2.3 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
17.3 In certain circumstances (if, for example, you wish to purchase Goods on credit), and with your consent, we may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
17.4 We will not pass on your personal information to any third parties , without first obtaining your express permission.

18. Other Important Terms
18.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
18.2 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. This is subject to sub-Clause 18.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.
18.3 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
18.4 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
18.5 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms and Conditions as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation.

19. Law and Jurisdiction
19.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
19.2 If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
19.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Our Liability
20.1 The provisions of this Clause 10 apply only to the use of Our Site and not to the sale of goods, which is governed separately by Our Sale of Goods Terms and Conditions.
20.2 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.
20.3 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
20.4 Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
20.5 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. However, subject to sub-Clause 9.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
20.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
20.7 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted under English law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
20.8 BFG rattan furniture will only be liable for a loss up to a maximal of the total price of the product purchased.
20.9 The products bought and used on our site is entirely at buyers risk.
20.10 All damages or injuries caused by the use of the product or the lack space in the property cannot be the responsibility of BFG rattan furniture.
20.11 Any typographical, error, omission, or else in our sales documents, mails, invoices, advertisements, prices shall be subject to changes, correction, without prior notice or any liability on the part of the seller.
20.12 If the seller doesn’t have enough stock to deliver the buyer, therefore the monies poured by the buyer will be refunded within 30 days by card or cheque. Any compensation can be claim by the buyer in this case.
20.13 We have a section of our website called “sale/clearance” please note that the clearance range can be delivered with partial or without packaging. The sale/clearance items are from discontinued or second hands, minor damage, or return goods. As a consequence they may have knocks, scratches or other defects. the sale/clearance price take into account these defects.
20.14 We will not accept any liability as a result of minor alteration made by the supplier in the measurements, colours, fabrics…

21. Viruses, Malware and Security
21.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
21.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
21.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
21.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
21.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
21.6 By breaching the provisions of sub-Clauses 11.3 to 11.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
22. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them

BFG rattan furniture ltd/rattanfurniturefairy.co.uk
Email address : enquiry@rattanfurniturefairy.co.uk
Address: SG house 6 St cross street, Winchester, S023 9HX,Hamshire
Tel: 0298 097 0298