GDPR Policy

Privacy statement

Rattan Furniture Fairy is a UK registered company. BFG Rattan Furniture Ltd treats the handling of personal data seriously. This Privacy Policy details how BFG Rattan Furniture Ltd will treat your personal data after it has been collected, either through its website or otherwise, together with details on the type of information we may collect from you.BFG Rattan Furniture Ltd will only use your data as detailed in this Privacy Policy or for its legitimate business reasons.

Concept Installations’ approach to privacy

The website that is linked to this privacy policy is operated by BFG Rattan Furniture Ltd. Privacy protection is very important to us and we are committed to protecting you and respecting your privacy. This privacy notice sets out information about how we collect, store, process, transfer, share and use data that identifies or is associated with you (hereinafter personal information). It also describes your data protection rights, including a right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “Accessing and Correcting your personal information” section. For the purposes of the applicable data protection legislation (including the General Data Protection Regulation), BFG Rattan Furniture Ltd is the data controller of personal information we hold about you.

Personal information we collect about you

We collect personal information about you when you voluntarily submit information directly to us or to our website contact forms. This can include information you provide to us when you telephone us, complete a form, correspond with us, leave us a testimonial, or email us. The list below sets out the categories of personal information we collect about you and how we use that information.

Contact details:

We collect contact information such as your name, your email address, your telephone number and physical address.

Comments and opinions:

When you contact us directly, e.g. by email, phone (we don’t record phone conversations), post or by completing an online form we will record your comments and opinions. Your testimonials may appear on our website and/or Facebook. Payment and transaction information: We keep records of the goods we supply to you. These are kept in two ways; your digital records are kept on Cloud database of Brightpearl, which is password and pin protected and paper contact forms and legally required documents which are kept in a locked drawer in safe warehouse. Furthermore, BFG Rattan Furniture Ltd uses, which is a customer, ordering and quotation database. It is a fully protected and secured cloud-based software, which is accessed from the secure PC. Your transaction information is also kept on our accounts package, Sage. Sage is installed on another PC and is pin and password protected. It is regularly backed up and sent to our registered Chartered Accountants , so they may process VAT and tax returns. Although we keep records of your transactions, we do not store any financial details. If you pay via PayPal, Amazon or Website (Sage Pay), Elavon (for telephone Orders) your all financial data is handled by those companies and covered under those Companies individual data policies and their privacy policy information can be achieved with following links PayPal :- eBay :- SagePay :- Amazon :- Elavon :- and at no time we require to save any of your financial information on any of our system. At no time do we store or record any card information.

Your preferences:

We do not store or use marketing preferences on our website. Information provided by other users: We do not obtain information about you via third parties. All information we hold, is provided voluntarily by you.

Outsourcing Call Centre Data

We have call centre location in the UK and our staff is fully trained for all necessary GDPR training and how to handle your data. All the data processed in call centre is securely stored onto our Cloud based system and at no time there is any recording / storage of any data held in call centre in India.

How we use your personal information, and what our legal basis is for this use We process your personal information for the following purposes: To fulfil a contract This is relevant when you order goods through us. This includes: a) Processing your payments. b) Communicating with you about the supply and about queries, issues or concerns you may have. c) Providing customer service and support As required to conduct our business effectively and pursue our legitimate interests. Only 3rd parties we provide your information is If you are using XDP Delivery, Parcelforce, Palletways, Royal Mail & eLogistix to Deliver the goods we are supplying, your surname, address the name of the town you live in written on delivery labels according to the requirements of individual companies. This is so your items can be delivered. Members of the public do not have access to the office and all the delivery companies have their own privacy policy in place.


Information we share with third parties

We may share your surname and address with suppliers when goods are delivered directly to you. You can request that we notify you when this is necessary.

Marketing and Advertising

We do not use your personal information for marketing and advertisement, we may share your feedback on our website and/or company Facebook page. No personal information about you or your home is used or shared.

Storing and transferring your personal information

Cookies (Please see our cookies & privacy policy) and Local Storage: Security: we implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change, or damage.

How Long we keep your personal Information

Your information is secured in a locked cupboard and then archived and stored in a locked cupboard or on our Cloud storage systems for the required 6 years.

Accessing and correcting your personal information

You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access and receive a copy of the personal information we hold about you; (iii) the right to request the correction of inaccurate personal data we hold about you; (iv) to request the blocking, restriction or deletion of your personal information. In addition, you have the right to object to the processing of your personal data in some circumstances (where we don’t have to process the data to meet a contractual or other legal requirement. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the Contacting us; section below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work, or where you believe a breach may have occurred. Links to third party sites Our website may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.


You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Changes to this Notice

We may update this privacy notice from time to time and so you should review this notice periodically. When we change this privacy notice in a material way, we will update the last modified date at the bottom of this privacy notice. Changes to this privacy notice are effective when they are posted on this page.

Notice to you

If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy notice.

Contacting us

If you want to get in touch to ask any questions about this notice, your privacy and your legal rights, please contact us at: Rattan Furniture Fairy Ltd, SG house, 6 St Cross road, Winchester,SO 23 9HX , United Kingdom,and 0238 097 0298 or at This Notice was last modified on 04rd July 2018.